Become Listed Guide
Vietnam Tour Guide Business Principles
In order to maintain the integrity of Vietnam Tour Tailor company LTD, community of Vietnam Tour Guide and to ensure that our mutual customers have consistently great experiences, Tour Guides adhere to the following Business Principles. By doing so, we all achieve our goals.
To register as a Listed Vietnam Tour Guide, you agree to uphold the following principles:
QUALIFIED FOR THE JOB
As you are working in Vietnam, you have to follow the government policy which is listed in the Vietnam Law on Tourism. Thus, the foremost condition to be a listed guide is to get a International Tour Guide License granted by VNAT (Vietnam National Tourism Administration) which is still in use. This certificate will assure that VTT will not counter any problem when you lead the tour and that we will not have to pay any entrance fee for the guide she hires which will rise up our rate and lower down the company competitiveness.
Moreover, it is to show your education level which you have to gather to get qualified for the license. You should always be proud that you are a well-trained person and that you have to work to deserve that training.
You are a professional, whose primary concern is to provide your customers with unique travel experiences. To that end, you always act in a friendly, calm but professional manner. You understand that everything you say and do is a reflection of you, Vietnam Tour Tailor Company, Vietnam and Vietnamese culture. You accept that you have total responsibility for your customer’s happiness and safety. You believe that it is best to under promise and over deliver.
You believe in full and complete disclosure. All information in your tour guide profile and tour description pages are accurate and up-to-date. Where changes due to weather or other circumstance are possible, they are noted the tour description. You have a keen awareness of any hazards and clearly explain issues related to personal safety.
VTT tries our best to instantly satisfy any customer need of a tour guide or tour services, so please try to make your Availability Calendar up-to-date. If you have set your calendar to be Available and the Customer book you then you are RESPONSIBLE to deliver the tour. Please stay connected via Cell phone or internet to update your availability whenever you have a change in the calendar. If you set the date to be available and then do not deliver the tour for sometimes on purpose, we will put a Notice of Non Professional Guide to your guide profile and that would effect your trade mark for long term tour guide career!
Once a tour booking is confirmed, you will do your utmost to deliver the tour unless there is an illness or other exceptional circumstance. In this case, as soon as possible, you will inform the customer and VTT so that we can work with you to find another qualified tour guide to take the tour who are in the list or the Qualified guide you know who are not in the list recommended by you should be creating a profile in our web site before the end of the tour so that clients can make a rating for his(her) performance. In all cases, you are responsible for the successful delivery of the tour as you are the one who confirmed it.
Once you have the a tour booking and arrange the guide by yourself without informing us, we will not pay you after the tour and wait till clients’ feedback to know what happened. If any trouble happens, we will issue the Full refund to the customers.
VALUE FOR MONEY
The cost extra per day for your performance is charged to customers will be as described in the tour description. You understand that the value of the Extra money that the clients have to pay for your performance of the tour will be realized when they tour with you. We believe that all the guide hope to get the tip at the end of the tour but under no circumstances will you ask for a tip directly by anyway since you will be able to set your own salary after 10 reviews, tipping is not always necessary. Let’s try go serve customers go get best reviews and set up the salary you deserve!
Your role is critical to the success of the tour. You are passionate and are well versed in the subject matter of your tour. If you don’t know something, you are forthright about saying so and make an effort to get the answer before the end of the tour.
You are proactive and confirm and reconfirm all details of your tour, a day or two ahead of the activity. If possible, you contact VTT on the evening prior to the tour. During the tour, you anticipate events and are aware of what’s going on around you. You understand that you are responsible for the well-being of your customers and aware of their emotional and physical safety at all times.
You present a tidy appearance, appropriate for the tour and avoid activities that might give offense – smoking, chewing gum, foul language and the like.
You understand that your job very demanding and that everything won’t always run smoothly. When changes have to be made, you are clear to the customer why the change is being made and report to VTT for solution. You do your best to make the customer happy at all times.
If you are confident that you, your professionalism meet the guidelines, and agree with all the Regulations, please do not hesitate to register your Online profile to start the Quality Test and to build your own trade mark by contacting us with: Guidevietnamn01@gmail.com
Vietnam Tour Tailor Team